How to reach the right person without the run around
For product questions, order follow-up, first time setup or care guidance, use the enquiry form on our contact page and choose the topic that matches your request. That helps the team route your message to the right person faster, whether it is a slow masticating juicer, a centrifugal unit, or a cold press for heavier daily use.
We work from Paarden Eiland, Cape Town and support customers in Cape Town, Johannesburg, Durban, Pretoria, George, Stellenbosch and Somerset West. If you are ordering from a coastal area, it helps to mention humidity, storage conditions, or any corrosion on metal parts, as that can affect seals, screens and cleaning habits.
- Product questions and setup help
- Order follow-up and dispatch queries
- Parts, seals, screens and brush advice
- Troubleshooting for leaks, noise or vibration
What to include in your message so support can get moving
A clear note saves time. Tell us which machine you have, what part is causing trouble, and what happened just before the issue started. If the unit has stopped mid cycle, makes an unusual sound, or leaves moisture around the base, include that detail too. A short video or a few photos can be useful, especially for screen wear, seal alignment, or cable and plug checks.
When you can, add the delivery area and the best time to call back for a video support call.
- Model type and the part you need help with
- A short description of the fault
- Photos of seals, screens or the feed chute
- Your location for delivery or collection planning
Care guidance that keeps juicing safer and steadier
Food-safe cleaning starts with a full unplug, then a proper strip down of the parts that touch food. Wash pulp bins, filters, augers, bowls and juice outlets with warm water and a mild cleaner, then dry them fully before storage. Moisture left in corners can lead to odour, staining, and in some cases mould or residue build-up, so drying matters as much as washing.
For slow masticating juicers and cold presses, check seals and screens for trapped fibre, and keep the feed chute clear. For centrifugal machines, pay attention to the basket and lid fit. If a part is cracked or warped, stop using the machine until it is checked. Small faults can turn into bigger leaks or a noisy motor, and that is easier to sort early.
We can talk through storage care, brush use, and routine care plans for households that use their machine often. That includes what to do after a long break in use, and how to store parts in dry cupboards away from steam and direct sun.
When the machine sounds off or starts to slip
If your juicer begins shaking, runs louder than usual, or pushes out wetter pulp than expected, support can help narrow down the cause. Some issues come from a screen that needs cleaning, while others point to a worn seal, overfilled feed chute, or a cable or plug problem. For machines used in busy homes or small offices, a basic check can often show whether the issue is mechanical or just needs a proper reset.
For safety, switch off the unit before checking any moving part. Do not force a lid, twist a locked bowl, or use metal tools inside the chamber. If you are unsure, ask for a video support call and we can guide the inspection step by step.
- Leak troubleshooting around bowls and spouts
- Noise and vibration checks on the base
- Seal replacement and screen care
- Brushes and tools for daily cleaning
Orders, dispatch and delivery areas we work through every day
Our warehouse and dispatch team manages deliveries from Paarden Eiland to homes and businesses across South Africa. We regularly handle orders for Cape Town, Johannesburg, Durban, Pretoria and George, plus Stellenbosch and Somerset West. If you are waiting on a parcel, include your order details and the suburb so the team can trace the movement more quickly.
South African delivery routes can be affected by weather, municipal access rules, roadworks and peak traffic, especially near the port area and along coastal roads. The more specific your message, the easier it is for the team to check what is happening and advise on the next step.
The people behind the support queue
MiniPress support is handled by a small local team with different jobs, so your message lands where it should. The operations manager keeps the workflow steady, technical support handles machine faults, online sales coordinates order queries, and customer care follows up on general support requests. The warehouse and dispatch supervisor looks after packing, while content and training help with care notes and setup guidance. Lukhanyo Mthembu oversees the business from the Cape Town base.
If your request needs parts, a cleaning guide, or a setup check, it helps to explain the problem in one short paragraph. That gives the right person enough detail to answer properly instead of sending you from one inbox to another, which nobody enjoys.
